Refund and Returns Policy

Overview

Our refund and returns policy last 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Amakel will offer a refund, resend, or accept the return for any of the following cases:

Orders Not Received

Amakel will not deal with the refund or resend if the tracking information shows the order is delivered.

Incorrect/insufficient Address.
No Such Number.
Recipient unknown.
Refused.
Do not pick up in time.
No safe delivery location.
Uncleared customs.
Others.

Notes：

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you as the customer need to pick up the package by yourself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Amakel takes no responsibility if products have been lost.
If the logistics company provides return service to us, Amakel will not refund you when we receive the returned items.

2. Products Damaged

Amakel offers a full refund or a replacement if packages are badly damaged when they arrived.
Amakel offers a partial refund or a replacement if packages are partially damaged when they arrived (except thread, slightly wrinkled, small scratches etc.).

Notes：

For damaged products, please send us the pictures of tracking Label, damaged package and damaged products within 7 business days when the packages are delivered. If any of the pictures is missing, we will not accept the refund request.

3. Incorrect or Missing Products

Amakel has a strict quality control process before products are dispatched. Amakel will deal with incorrect or missing products as follows:

For incorrect products, Amakel offers a full refund or replacement.
For products with the wrong color, size which affects product function, Amakel offers a refund or resend if you provide a screenshot of your complaint including name, content, and date.
For parts missing which doesn’t affect product function, Amakel may refund partially or resend the missing part; for parts missing that affect product function, Amakel resend the product only.
For accessories, Amakel will resend the accessories.

Note：

For the size problem, Amakel will appreciate it a lot if you can measure the product according to the correct measurement method and provide us a photo of the measurement. Then, our dispute team will deal with your disputes quickly. Visit https://blog.amakel.com/shop/size-chart/ for Amakel’s clothing size guide.

4. Orders Cancellation

For order cancellation, Amakel offers a full refund before orders are confirmed and start processing.

Note：

Once an order is confirmed and start processing, you will be charged $2.99 as shipping fee compensation if you cancel this order. Once an order is fulfilled, no refund will be accepted for order cancellation.

5. Orders Delayed

Order delayed refers to orders that are lacking tracking information and orders in transit, pending, expired for certain days counting from the date that order departed from warehouse. However, the following countries and shipping methods may be different:

For orders shipped to the USA, it is after 60 days counting from the date that order departed from warehouse.
For orders shipped by sea, it will be counted 100 days after departing from warehouse.

Amakel will NOT offer a refund, resend, or accept the return for any of the following cases:

1. Deadline of Orders

You cannot open a dispute if the order status is closed, the order close date usually is around 45 days.

Your dispute cannot be resolved when your order is closed.

2. Limit of Returns

Please return products within 10 days after receiving products.

Products can be returned to our warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at our Warehouse. Most of them will be lost or damaged on the way.

Amakel will NOT take any responsibility for the damage or loss of the product that happened on its way to returning.

3. Unacceptable Disputes

Amakel shall not accept any unreasonable disputes, including but not limited to:

The buyer does not like it.
Products smell unusual.
The buyer ordered the wrong items or SKU.
The shipping address was incorrect.
Tracking information deleted by logistics companies or local post offices.
Orders marked as delivered, while consumer claims not receiving. Amakel may provide contact of local delivery for consumer complaint.

4. Service Products

Generally, Service products may not be accepted for return.

For service products without Amakel quality checking inspection, Amakel may not accept the disputes.

5. Force Majeure

Amakel takes no responsibility for any product damage or shipping delay caused by the act of God, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

However, Amakel will notify you by Email, Phone call, WhatsApp, etc.

Note: To open a dispute, send email to [email protected] providing details of the dispute product. The dispute will be processed by Amakel dispute team. Once it is approved, an email will be sent back to you with details on where to return the dispute item.

For any enquiries concerning our refund and returns policy contact us at [email protected].

Return

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 444 Alaska Avenue | Suite #BLR284 | Torrance CA 90503, USA.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 444 Alaska Avenue | Suite #BLR284 | Torrance CA 90503, USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.